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Milestone Product Maintenance Agreements (PMA)

A Milestone Product Maintenance Agreement (PMA) entitles you to free access to product upgrades. The PMA is a contract that runs 1 or more years at a time and is purchased along with a new product, or if you purchase a product upgrade.

A PMA protects your investment and gives you control over the total cost of ownership.

Two strong arguments for choosing a PMA with your product:

Stay on the technological forefront.
Get free access to all interim and major releases, patches and device packs within your product category. Without a PMA, you pay 50%* of the recommended retail price of your existing product when upgrading.

Lower the cost of growing your installation.
We will refund the full purchase price* of your existing product when you upgrade to a higher-level product (trade-in). You only pay the difference!* Without a PMA, we refund 50%* of the recommended retail price of your existing product when purchasing a higher-level product.

See which products have a PMA:

Day PMA Yes Yes Yes Yes
1-year PMA Yes Yes Yes Mandatory
2-year PMA Yes Yes Yes Yes
3-year PMA Yes Yes Yes Yes
4-year PMA Yes Yes Yes Yes
5-year PMA Yes Yes Yes Yes

Plan ahead - save money

The price of a PMA is approximately 18% of the recommended retail price of the XProtect products. By selecting one of the long-term PMAs (2-5 year PMAs) you can make considerable savings, and therefore optimize your total cost of ownership even more.

How does a PMA work?

When buying an XProtectâ„¢ product license, you can choose to buy a PMA at the same time. Under the PMA, all upgrades are completely free of charge for one year. The software upgrades are delivered electronically throughout the year.

How long does it last?

You buy a PMA for up to 5 years at a time. PMA can also be purchased on a daily basis to allow the PMA period to run until a specific date. This is particularly useful if the PMA renewals are to be aligned with calendar or fiscal years, or if you want a coherent PMA coverage on an extended system where additional system components have been purchased in addition to the original system. Before the PMA expires, your Milestone partner will automatically receive e-mails to remind you about renewal.

How is it purchased?

With new purchase: The PMA is only available as part of a new product purchase and not as an add-on to a product that has been purchased previously.

When Upgrading: A customer can trade in a Milestone product (previously purchased without a PMA) at a value of 50%* of its Manufacturer's Suggested Retail Price (MSRP), to upgrade to a newer version of XProtectâ„¢ and purchase a PMA at that time. It also makes an upgrade to later releases of the software (more camera licenses) less expensive. When upgrading, the PMA gives you a 100%* return on your original investment: the upgrade discount equals the current MSRP + 1-year PMA cost.

* Please note that this reflects Milestone's current Trade-in policy which may be subject to change